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Providence Surgical Services Registrar I in Anchorage, Alaska

Description:

Providence is calling an Surgical Services Registrar I (Perioperative Services Admin, Variable Shift, 1.0 FTE) to Providence Alaska Medical Center in Anchorage, Alaska. We are a community of caregivers delivery every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Customer Service: Demonstrate excellent customer service skills in all interactions with physicians, physicians’ office staff, patients, department and hospital personnel. Interactions include telephone, in-person and electronic (email, fax etc) communication. If unable to answer customer’s questions or concerns, communicates so in a respectful manner and transfers inquiry to the appropriate supervisor, manager or department for follow-up. Maintains high level of confidentiality in all tasks and communications in line with hospital policy and procedures.

  • Daily Operations: Each Registrar will be assigned a primary function. In addition, they will be cross-trained and must maintain proficiency in at least one other function. Those are:

  • Front desk: Coordinate daily surgical case progress by monitoring the surgery schedule and actual case progress, serving as the incoming and outgoing central communication coordinator for the OR Charge RN, staff, surgeons, and anesthesiologists; assembles surgery documentation records prior to surgery and verifies surgical records are returned for each case, performs order entry for lab tests; and works with Transportation and Logistics Center and Patient Care Resource Services staff to coordinate patient transfer to recovery or patient placement directly to the nursing unit. Activates the call team, and works closely with Clinical Supervisor staff or Charge Nurse and Anesthesia Delegate to schedule add-on cases. Answers all incoming calls for the O.R. and addresses callers’ needs or escalates as appropriate. Works with Application Analyst, Enterprise Scheduling and Perioperative Services Systems Analyst to effectively utilize scheduling and surgical software systems. Processes and updates department information, such as disaster recall list. Other duties may include, among others, completing staffing and on-call schedules, journaling and charging.

  • Scheduling: Obtain necessary patient and specific surgical case information from the surgeon or surgeon’s scheduling office requesting surgical time. Determines availability for scheduling requests cases based on physician requests, allocated room block time, department staffing levels and other resource restrictions. Works closely with the Clinical Supervisor / Charge Nurse or RN Team Leader and surgeon offices to resolve scheduling conflicts, or scheduling barriers, in order to schedule procedures as requested or provide acceptable alternatives. Reviews the surgery schedule daily for accuracy and conflicts; revises, optimizes and communicates changes or escalates as necessary. Prepares and distributes Surgery and Endoscopy schedules. Works with Application Analyst, Enterprise Scheduling and Perioperative Services Systems Analyst to utilize scheduling software effectively. Other duties may include, among others, completing staffing and on-call schedules, and providing coverage for other Registrar functions.

  • Journaling: Verify pertinent parts of the surgery record have been completed, following-up with staff as necessary to help ensure the completeness and completeness of documentation. Enters and edits those pertinent patient’s perioperative data into the electronic surgery record. Data elements include but are not limited to preop diagnosis, delay codes, allergies, staff, procedures, instrument counts, discharge information, implant tracking, equipment and contract services.

  • Charges: Verify surgical documentation collected by Front Desk is complete for charging purposes, following-up with staff as necessary. Enters and edits patient charges based on surgical documentation. Ascertains item costs and charges not found in system through system research and communication with vendors or staff. Charges include surgical supplies and time, anesthesia medications, and recovery time. Performs initial charge reconciliation to ensure cases charged are processed and posted. Completes OR patient charging and charge error correction workflows within established time lines. Works closely with Perioperative Services Systems Analyst to effectively utilize surgical software systems. Other duties may include, among others, journaling, adding and inactivating items in the Item Master and / or Chargemaster and providing coverage for other Registrar functions.

Qualifications:

Required qualifications:

  • High school diploma or equivalent

Preferred qualifications:

  • Medical terminology

  • 2 years experience in medical office or acute care hospital

  • Basic knowledge of CPT and ICD-9 coding

About the ministry you will serve:

Providence Health & Services Alaska is among nation’s best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.

As the state’s largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska!

For information on our comprehensive range of benefits, visit:

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Variable

Job Category: Patient Services

Location: Alaska-Anchorage

Req ID: 290640

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