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Providence Health & Services Practice Support Specialist II - Pmg Ped Subspecialities in Anchorage, Alaska


Providence is calling a Practice Support Specialist II (Pmg Ped Subspecialities, Day Shift, 1.0 FTE) to Providence Alaska Medical Center in Anchorage, Alaska. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Demonstrate professional skills in greeting patients/visitors, schedules appointments both withing the clinic and with outside agencies. This position is responsible for the linkage of patient calls routed directly to other caregivers for scheduling purposes and patient continuity of care. This involves working closely with clinical staff, managing the provider's schedules and monitoring capacity/productivity standards for the clinic. Maintains confidentiality and employee information.

  • Demonstrate a working knowledge of insurance, processing of bills (encounters) and have a working knowledge of multiple software applications for administering these functions. Responsible for scheduling appointments by phone and in person. Coordinates the scheduling processes of the team and communicates this information to the front desk, team leads, and providers for continuity of the workflow on a daily basis.

  • Demonstrate professional telephone etiquette and has the ability to document accurate messages and/or forward calls to the appropriate individual or department. Demonstrates professional inter-personal skills in communicating with providers, nursing staff, patients and other department staff. Position is key to the coordination of scheduling patient appointments for the providers as well as the communication of changes to the nursing staff and PSSI regarding daily schedules.

  • Use available resources and takes initiative to seek a solution when challenges occur and refer as appropriate to supervisory personnel. Recognizes errors, analyzes situations and makes independent decisions within department guidelines.

  • Under the general guidance of the manager, assist in working claim edits via work queues in order to post charges and the completion of claims for timely payment and/or to reduce the A/R. Must be able to work claim denials to ensure maximum reimbursement for services provided. Should be able to adapt to new EMR and/or other applications for reporting purposes to assist in the management of maximum reimbursement. Familiar with current procedural terminology codes as applicable for clinic


Required qualifications for this position include:

  • 1 year Medical office experience in medical insurance systems, including insurance and referrals

  • Demonstrated written communication skills

  • Demonstrated analytical skills

  • Must be organized and self-motivated

  • Must have a familiarity with medical diagnose

Preferred qualifications for this position include:

  • Associate's Degree in Medical Billing and Coding

  • 1 year prior experience in Medical office billing and coding

  • 1 year experience in working with Medicare and Medicaid insurance

About Providence Alaska Medical Center

Providence Health & Services Alaska is among nation’s best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.

As the state’s largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska!

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Alaska-Anchorage

Req ID: 255459