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Providence Health & Services Patient Services Coordinator - Heart Center in Anchorage, Alaska


Providence is calling a Patient Services Coordinator (Heart Center, Day Shift, 1.0 FTE) to Providence Alaska Medical Center in Anchorage, Alaska. We are a community of caregivers delivery every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Demonstrate excellent customer service skills in all interactions with physicians, physicians’ office staff, patients, department, and hospital personnel.

  • Coordinate daily case progress by monitoring the schedule and actual case progress, serving as the incoming and outgoing central communication coordinator for the Cath Lab, staff, medical staff, and anesthesiologists.

  • Work closely with the Clinical Supervisor / Charge Nurse or RN Team Leader and surgeon offices to resolve scheduling conflicts, or scheduling barriers, in order to schedule procedures as requested or provide acceptable alternatives.

  • Communicate with a variety of persons, internal and external to the organization in person, telephonically, and electronically.

  • Optimize time and resources to complete assignments and help others complete theirs, improving individual and department productivity.

  • Maintain working knowledge of department and role specific procedures through attendance in department and team meetings, online and class education sessions.


Required qualifications for this position include:

  • High school diploma or equivalent

  • 4 years of related experience in medical setting

  • Basic knowledge of CPT and ICD-9 coding

  • Advanced knowledge and experience with spreadsheet, word document, presentation, and scheduling software

Preferred qualifications for this position include:

  • Medical terminology

  • Acute care hospital experience

  • Knowledge of frequent cardiac procedures and surgeon/staff preferences regarding those procedures

About the Cath Labs

The Caregivers (employees) in the award-winning Cath Lab at Providence Alaska Medical Center (PAMC) serve a wide range of patient populations and conditions -- from newborns to geriatrics; from stable outpatients to critical care patients. Services include diagnostic and interventions in Cardiac, Peripheral, and Neurovascular. There is a separate Electrophysiology (EP) team, but the Cath Lab staff often helps the EP team to set-up, scrub, or circulate. Cath Lab Caregivers come from a variety of educational backgrounds including radiology technology, nursing, cardiovascular technology, and other allied health professionals (many are Registered Cardiovascular Invasive Specialists certified). However, the lab is not divided by these certifications or licensures; caregivers perform similar tasks and have the option of rotating through Scrub, Circulate, and Monitor. There is always something new in the Cath Lab at PAMC that requires a breadth of knowledge and flexibility regarding patient needs, equipment, techniques, and the evolving medical culture. The successful caregiver in the Cath Lab will be able to multitask, think on their feet and adapt quickly.

About Providence Alaska Medical Center

Providence Health & Services Alaska is among nation’s best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.

As the state’s largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska!

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Alaska-Anchorage

Req ID: 238387