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Providence Health & Services Nurse Supervisor - Transitional Care Unit in Anchorage, Alaska


Providence is calling a Nurse Supervisor (Transitional Care Nursing, Variable Shift, 1.0 FTE) to the Transitional Care Center at Providence Transitional Care in Anchorage, Alaska. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible to all - especially those who are poor and vulnerable.

In this position you will:

• QUALITY IMPROVEMENT: Participates in the quality improvement projects within the department. Develops staff to achieve quality outcomes.

• SERVICE EXCELLANCE: Collaborates with all appropriate departments to promote optimal resident centered care and customer service. Models and mentors the Customer Service Standards. Supports and promotes Service Excellence and Eden Alternative. Supports and fosters an environment to promote employee and resident survey participation. Participates in action planning to improve resident and employee satisfaction.

• LEADERSHIP: Acts as resource for staff, providing guidance and support for those making resident care decisions. Oversees staff to ensure that the best possible care is delivered on a consistent basis. Gives clear directions, explains the reasons for decisions, and solicits the input of staff to enhance group capabilities. Can be depended upon to complete an assigned project. Manages staff issues and makes appropriate referrals.

• PROFESSIONAL STANDARDS: Provides clinical care that role models the department practice. Establishes clear clinical practice expectations for resident care using department philosophy. Provides direction to staff during assigned shift in accordance with facility/departmental practices and in a manner, which achieves excellence in resident care. Carries out facility policies. Models time management, conscientiousness, dedication, self-discipline, accountability and responsibility.

• HUMAN RESOURCES. Uses independent judgment, effectively recommending and/or taking action related to transfers, promotions, evaluating performance, overstaff, layoffs, disciplinary action and employee complaints and concerns. Conduct and document employee performance on an annual basis and as needed. Uses appropriate interpersonal skills to guide others to accomplish objectives, facilitates teamwork, participation and cooperation. Delegates work so subordinates have the necessary direction, authority and skills to complete assignments.

• TEAM WORK AND COMMUNICATIONS: May assign work and direct staff on assigned shift. Role models collaboration and partnership with physicians, staff, residents, families and other departments. Communicates effectively with other departments in a professional manner ensuring resolution of issues and concerns related to resident and facility needs. Keeps appropriate leadership team members informed of staff, resident and facility issues and concerns. Communicates effectively and establishes therapeutic relationships with residents and their families as the opportunity presents itself. Maintains and/or enhances the self-esteem of others through listening and responding with empathy and clear transmission of information. Responses to inquires accurately and in a timely manner.

• INVESTIGATIONS: Assist in the investigation of resident, family and employee concerns on shift assigned, such as but not limited to Unusual Occurrence Reports, Employee Injury Reports, resident concern, abuse allegations. Identify root cause and recommend corrective action.

• CLINICAL COMPETENCE: Possesses clinical assessment skills and clinical judgment to function as a clinical resource to staff. Responds to emergency situations. Demonstrates knowledge of current clinical theory and practices. Demonstrates technical competence. Performs clinical procedures to teach, model, and/or facilitate care when appropriate.

• RESIDENT CARE: Makes rounds every two hours to observe the status of residents, staffing patterns and performance and environment conditions. Corrects problems in these areas as appropriate. Follow up on resident related issues.

• SCHEDULING: Responsible for securing coverage for sick calls and other scheduling needs. Assists in the management of the On-the- Job recovery program work assignments.

• WRITTEN COMMUNICATION: Writes reports, memos, and evaluations in a complete, clear, concise, and timely manner. Makes appropriate use of the computer in written communication.

• PROFESSIONAL DEVELOPMENT: Strives to improve own level of competence through skill development, keeping abreast of nursing trends and new developments in health care affecting Long Term Care as well as supervision/management theory.

• FACILITY RESPONSIBILITIES: Responsible for facility monitoring of plant, security of employees and residents on assigned shift. Acts in administrative capacity in absence of Administrator and Director of Clinical Services. Provides facility access to appropriate visitors and staff.

• SAFETY: Maintains a working knowledge of fire, disaster and missing resident procedures. Acts as a Lead in any emergency, fire, disaster or other similar event. Maintains awareness of accident prevention practices and provides a safe environment for the residents and staff.

• Implement care/services that recognize age/diversity specific needs/issues of customers served. Demonstrates awareness of human and resident’s rights in all aspects of care, treating each resident and co-worker with respect and dignity. Respects the rights of residents and employees, provides privacy and maintains confidentiality.

• Completes Competency Plan for assigned job and department.


Required qualifications for this position include:

  • Graduate of an accredited School of Nursing

  • Associate's Degree in Nursing

  • Current Alaska Registered Nurse (RN) license

  • Current Basic Life Support (BLS) certification from the American Heart Association (AHA) within 30 days of hire

  • 1 year of experience as a clinical staff nurse

Preferred qualifications for this position include:

  • Bachelor of Science in Nursing

  • American Nurses Association Certification in Gerontological Nursing

  • Experience as a Shift Supervisor or Charge Nurse in Acute or Long-Term Care

About the Transitional Care Neighborhood

The Transitional Care Unit has a total of 52 beds with a variety of health rehabilitation issues (ages 20 and up). This is an exciting, busy unit with constant change, many admits, discharges.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Variable

Job Category: Nurse Lead/Supervisor/Manager

Location: Alaska-Anchorage

Req ID: 242599