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Providence Health & Services Communications Specialist in Anchorage, Alaska


Providence is calling a Communications Specialist II (Telecommunications, Evening Shift, 1.0 FTE) to Providence Alaska Medical Center in Anchorage, Alaska. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Operates computerized telephone switchboard to provide effective and efficient flow of communication to staff, patients, physicians and general public.

  • Monitors and responds to the following emergency and life safety systems: Code 777 phone, Code Blue monitor, Fire alarms, Parking structure duress phones, Blood bank temperature alarms, Closed Circuit TV Systems, and Duress monitor.

  • Receives and communicates requests and information to the hospital security officers.

  • Monitors the Civil Defense and Intra-Hospital radio networks.

  • Controls and operates the public address system.

  • Operates the hospital action system.

  • Maintains complete knowledge of hospital activities and functions.

  • Maintains information logs, status boards and other resources with current, up-to-date information to ensure accurate dissemination of information.

  • Implements care/services that recognize age/diversity specific needs/issues of customers


Required qualifications for this position include:

  • High school diploma or equivalent

  • Ability to read, write and speak English

  • Strong verbal communication and listening skills

  • Proficient in English written and verbal communication skills

  • Ability to simultaneously handle multiple priorities

  • Demonstrates a high level of accuracy, even under pressure

  • Friendly and service-oriented

  • Maintains composure under pressure

Preferred qualifications for this position include:

  • 1 year experience in Medical related operator experience.

  • 6 months experience in Using multi-line telephone and public announcement systems

  • Ability to build strong customer relationships

  • Demonstrated customer service skills

  • Effective interpersonal skills

  • Articulate and responsive to colleagues

About Providence Alaska Medical Center

Providence Health & Services Alaska is among nation’s best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.

As the state’s largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska!

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Evening

Job Category: Administrative (Clinical)

Location: Alaska-Anchorage

Req ID: 245632