Providence Health & Services Client Services Representative in Anchorage, Alaska


Providence is calling a temporary Client Services Representative (Lab Outreach Admin, Variable Shift, 1.0 FTE) to Providence Alaska Medical Center in Anchorage, Alaska. We are a community of caregivers delivery every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Maintain patient/client confidentiality.

  • Release information according to PHSA and Laboratory policy.

  • Be responsible for completing accurate records and reports and other information for Medical Records/Master Files database within scope of work assignments.

  • Use positive interpersonal skills to educate/support laboratory customers and promote success of team members.

  • Participate in QC/QI for area of work. Take corrective action when deficiencies are noted.

  • Comply with laboratory and hospital safety procedures.

  • Practice Body Substance Isolation.

  • Identify real or potential situations, investigate and attempt to resolve within area of knowledge.


Required qualifications for this position include:

  • High school diploma

  • 1 year of customer service experience and computer experience

  • Familiar with medical nomenclature pronunciation

Preferred qualifications for this position include:

  • 2 years college education

  • Clinical laboratory or medical system experience

About Providence Alaska Medical Center

Providence Health & Services Alaska is among nation’s best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.

As the state’s largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska!

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Variable

Job Category: Administrative (Non-Clinical)

Location: Alaska-Anchorage

Req ID: 209265