Providence Client Services Representative in Anchorage, Alaska
Providence is calling a Client Services Representative (Lab Outreach Admin, Days, 1.0 FTE - 40 hour pre week) to Providence Alaska Medical Center in Anchorage, Alaska. We are a community of caregivers delivery every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.
Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern system.
In this position you will:
Lab Procedures: Maintains patient/client confidentiality. Releases information according to PHSA and Laboratory policy.
Lab Patient Orders: Responsible for computer entry and record retention of all faxed patient lab orders, with strict adherence to compliance requirements in verifying orders are valid and complete. Uses critical thinking to troubleshoot and respond to customer concerns.
Documentation: Responsible for completing accurate records and reports and other information for Medical Records/Master Files database within scope of work assignments, with strict adherence to compliance requirements.
Communication/Teamwork: Uses positive interpersonal skills to educate/support laboratory customers and promote success of team members. Uses clear and concise verbal and written methods to communicate with staff and laboratory customers. Primary contact for all incoming calls to the lab from patients, client offices and hospital caregivers. Coordinates and schedules all special testing in the laboratory.
Courier: Serves as a backup lab courier in the pickup of lab specimens from client offices and delivery of supplies.
Quality Control/Quality Improvement: Participates in QC/QI for area of work. Takes corrective action when deficiencies arc noted.
Safety and Education: Complies with laboratory and hospital safety procedures. Practices Body Substance Isolation.
Required qualifications for this position include:
H.S. Diploma or GED
Must have a valid and current Alaska Driver’s License along with a safe driving record
2 years combined customer service and computer experience; using proper office phone etiquette, PC word processing, and spreadsheets
Must be familiar with medical nomenclature pronunciation
Preferred qualifications for this position include:
- Clinical laboratory or medical system experience
About Providence Alaska Medical Center
Providence Health & Services Alaska is among nation’s best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.
As the state’s largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska!
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Req ID: 297071