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Providence Health & Services Case Management Support Technician in Anchorage, Alaska


Providence is calling a Case Management Support Technician to Providence Alaska Medical Center in Anchorage, Alaska. This is a full time position on the day shift.

We are a community of caregivers delivery every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Act as the focal point for customer service.

  • Place outgoing calls and answer all incoming calls using good phone etiquette and customer service skills.

  • Answer questions, if unable to assist patient/physician/department, refer calls to proper person or takes messages and returns calls promptly.

  • Collaborate with the healthcare team, patients/families, payers, physician offices and other community agencies to provide smooth and efficient department operation allowing for maximum comfort and confidentiality for the customer.

  • Verify and obtain benefits levels from insurance carriers and employers when applicable and maintains appropriate and accurate documentation, both written and electronically.

  • Actively participate in Quality Improvement programs by identifying opportunities and recommending solutions.

  • Be responsible to obtain the necessary knowledge and experience to perform job tasks in compliance with federal, state, and local laws, regulations and guidelines.


Required qualifications for this position include:

  • High school diploma or equivalent

  • 2 years of experience in a medical business or hospital administrative setting

Preferred qualifications for this position include:

  • Strong customer service experience in a healthcare environment

  • Knowledge of insurance and medical terminology

  • Prior administrative support experience in a healthcare environment

  • Prior Electronic Medical Record (EMR) experience, such as EPIC

  • Prior experience using Microsoft Office Suite

About Case Management

Our dedicated team of Nurse Case Manager’s and Social Work professionals work in close collaboration with healthcare team members and providers to assist neonates to geriatric patients and families in making decisions regarding continuity of care. Our team's scope of practice includes utilization review to determine medical necessity and level of care needs.

About Providence Alaska Medical Center

Providence Health & Services Alaska is among nation’s best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.

As the state’s largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska!

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Other Healthcare Support

Location: Alaska-Anchorage

Req ID: 230978