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Providence Health & Services Account Manager IDS in Anchorage, Alaska


Providence is calling a Account Manager IDS ( Integrated Dme Services Ak, Day Shift, 1.0 FTE) to Strategy and Business Development at PSCS Divisional Services at Anchorage, Alaska

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

We are seeking a Account Manager IDS - Integrated Dme Services that will serve as the primary IDS contact for assigned PPC account locations providing ongoing support in service delivery, problem research and resolution, PPC caregiver training, monitoring quality and efficiency of account operations, and serving as liaison between accounts and broader internal and external resources.

In this position you will have the following responsibilities:

  • Maintain excellent service with assigned accounts by regular outreach activities to include phone, email, and on-site interaction with account leaders and caregivers

  • Identify potential problems; resolves and communicates those to the appropriate account operations/clinical manager as well as IDS program manager and/or IDS director

  • Respond to account-generated IDS concerns in a timely manner; resolves and communicates those to the appropriate account operations/clinical manager as well as IDS program manager and/or IDS director

  • Professionally document in a timely manner all account activity in CRM.

  • Monitor product utilization by account ensuring appropriate par levels are maintained; re-purposing non-moving inventory; proactively solving potential inventory issues before they happen

  • Conduct recurring inventory cycle counts for assigned accounts

  • Actively participate in new IDS hire training and identifying additional training needs

  • Conduct account-based caregiver training on IDS Program as requested

  • Conduct account-based caregiver CDME product training with assistance from product vendors as needed

  • Proactively contribute ideas to new/existing projects and initiatives


Required qualifications for this position includes:

  • Associate's Degree

  • Valid drivers license

  • Active vehicle insurance meeting PSJH minimum level of coverage

Preferred qualifications for this position includes:

  • Bachelor's Degree

  • Two (2) years of Home Medical Equipment business

  • One (1) of Field service and/or medical field experience

  • One (1) of Experience in sales

  • One (1) of Servicing multi-account entities

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Sales

Location: Alaska-Anchorage

Req ID: 319138